Shipping & Tracking
Shipping & Tracking - You have Questions and We have the Answers
Hello! Your order is very important to us. Please take time to read the information below:
We ship our items from New Jersey, California, China, Singapore, Germany, and Russia. We source reliable vendors of best quality from around the world, and getting the best price to our clients. Currently at this time we are unable to process orders with PO/APO/FPO address.
Most of the items in our store take 5 - 7 business days to process before your item is packaged and then shipped. DUE TO THE PANDEMIC - We are waiting for clearance for bulk shipping and taking 10 - 12 business days to ship items sometimes longer.
For items that are shipped within and delivered within the USA it usually takes 12 - 21 business days from the shipping date. For items shipped outside of the USA to the USA it takes 10 - 21 business days. Please see the diagram below for further information.
Shipping Time frame explained:
Due to the VERY high demand and the pandemic, processing, handling, and shipping takes 4 - 8 weeks. Most orders arrive in 4 weeks. Please note we have seen parcels taking up to 12 weeks to arrive to certain parts of Australia (mainly the west coast), parts of Canada (also the west coast) and parts of the United States. We have had several customer receive their original parcel after a replacement was shipped.
Due to flight cancellation throughout the United States the USPS is utilizing freight (truck and train) more then before. This is why a shipment from California to Rhode Island can take two weeks. It is because it is being driven across the United States, but there are stops in between.
We send items in multiple packages, this speeds things up. Don't be alarmed if you have missing items. These items will come in more packages.
Sometimes your items can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
UPDATED SHIPPING TIMES:
During the global pandemic there will be a delay in your item arriving. We are now averaging 30 - 60 days for orders to arrive. We apologize for the inconvenience!
Average Shipping Times: