Returns / Refunds / Cancellations
Return / Refund / Free Items
Order Cancellation Policy
If you wish to cancel your order for any reason, please send an email to us at email@example.com within 24 hours, otherwise, it will be too late. After 24 hours, it's been accepted as final and ready to ship to your doorstep!
Free & Sales Items
Only regular priced items may be refunded, unfortunately free and sales items cannot be refunded. Sales items may be returned for credit or exchange on a case by case basis. Please contact us at firstname.lastname@example.org if you would like us to authorize an exchange for a sale item.
Contact Amazello before returning any items.
The products must be in the same condition as when it was delivered.
Our return/refund policy lasts 30 days. If 30 days have gone by since your order was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. No worn items/used items are eligible for refunds. It must also be in the original packaging.
If returning an item back to us, we must receive it within 20 days of order delivery. If you wait to return the item to us after the 20 day time margin, we will ship your order back to you as we cannot accept or refund your return/refund.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use - Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Issuing refunds may take up to 20 days from us receiving your item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
If you are returning an item to receive a full refund, we reserve the right to charge a restocking fee on the item. For the sake of simplicity, we charge a flat-rate 20% restocking fee of the total purchase price. We will fully disclose the fee during the customer service process. If you have any questions, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
To return your product, you should mail your product to: (Email us for more information)
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.