The Global Pandemic has created unforeseen problems across the world. With flight cancellations taking place we are seeing an increased delay in parcel arrival times. We do understand that your parcel has been paid for, "my credit card has been charged, but my order has still not arrived," and we are working closely with different courier services, country postal systems, and airlines to get your parcel to you. In the event that your parcel has been stuck in the same location, for over two weeks, please contact us. We have the resources to look further into the problem. However, if your parcel is moving through the mail system and you're receiving email alerts, it will eventually arrive.